Terms and conditions


If there are any problems with an order, one of our Customer Support Team will contact you.


1. Cancellation policy
Provided the order has not been despatched, you can cancel your order by contacting us on 0870 300 2063. If the item has been despatched, then it needs to be returned to us and we will refund the value, minus postage.

2. Shipping
  • We mail kitbags out within a few days of the order being placed and they are mailed by Royal Mail first Class post.

  • It is the responsibility of the purchaser to put correct delivery information into the online order form. Desang Ltd is not responsible if incorrect address details are put in and the kitbag, or other items ordered, fail to arrive.

  • Also separate 'Shipping' page for more details.

3. Postage & packing
See separate 'Shipping' page to the left for full details.

4. VAT
Most of the products in our online store are classified as ‘zero-rated VAT’. If you have diabetes, then you are eligible for your goods to be zero-rated for VAT (ie., you will not pay the VAT). Therefore VAT is not added to your order. If you are buying goods for someone else, you will benefit from this fact on their behalf. The text quoted for VAT relief is as follows: ELIGIBITLITY DECLARATION for VAT relief: I declare that I am the buyer and I have Type 1 or Type 2 diabetes (or I am buying an item for a person with diabetes). I am receiving from Desang Ltd goods related to my condition which are being supplied to me for domestic or my personal use and I claim relief from value added tax.

5. Duty and Customs Information
All overseas deliveries are subject to local import duties and taxes and may be affected by Customs and Excise delays. Please note that Desang Ltd cannot be held liable for any local import duties and taxes.

6. Membership information
We use a membership-based process in order to be able to keep track of your interests and needs relating to your diabetes management. Membership gives you access to discounts as well as our newsletter, which is mailed every 3 months and contains news, product information, and special offers relating to diabetes management. Your log-in details are exclusive to you, are non-transferable, and should be treated as confidential. If you have any concerns regarding your log in details, or become aware of any misuse, you should contact us on 0370 300 2063 or by emailing info@desang.net

7. Guarantee & returns policy
The kitbags are guaranteed for three months for faults. You can return your order from this site for a full refund within 28 days if you (a) do not like the kitbag (b) your equipment does not fit the kitbag (c) if the kitbag(s) is/are faulty. Please allow 21 days for us to process your return. That allows for the time it take for the post to come to us, for us to process your return or refund, and to post it back to you. Call us if you have any concerns.

8. Bank transfers
This website takes Bank Transfers, but please bear in mind that a transfer averagely takes 3 days for payment to come out of your account and into ours, so shipping of kitbags will only happen after payment as been received.

Transfer payment to: Desang Ltd, sortcode 20.12.80; account: 00186929.

9. Returns
See 'Returns' page.

10. Registered office
Desang Ltd, 86 Station Road, West Byfleet, KT14 6DX.
 Company Registration Number: 4402781.